Privacy Policy

1. Introduction

Welcome to Your V Care Dental Clinic's Privacy Policy. At Your V Care, we are committed to protecting your privacy and ensuring you have a positive experience on our website and during your interactions with our clinic. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and avail our dental healthcare services.

2. Information We Collect

We collect information you voluntarily provide to us as well as information collected automatically through your use of our website and services.

2.1 Information You Provide Voluntarily

• Patient Registration: Name, date of birth, gender, contact number, email address, and residential address
• Medical History: Dental health history, allergies, current medications, previous treatments, and medical conditions
• Payment Information: Credit/debit card details, UPI ID, and other payment-related information (processed through secure payment gateways)
• Appointment Details: Preferred appointment times, treatment preferences, and communication preferences
• Communication: Messages, inquiries, and feedback you send through our website or contact forms

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Location Data: IP address and general location information (with your consent)
• Cookies: Information from cookies and similar tracking technologies

2.3 Medical Records and Dental Information

If you are a patient at Your V Care, we collect and maintain detailed dental records including examination findings, X-rays, treatment plans, clinical photographs, and progress notes. These records are essential for providing you quality dental care.

3. How We Use Your Information

Your V Care uses the collected information for the following purposes:

3.1 Primary Uses

• Providing dental healthcare services and treatment
• Creating and maintaining your patient records
• Scheduling appointments and sending appointment reminders
• Processing payments and managing billing
• Communicating with you regarding your treatment and services
• Following up on your treatment and recovery

3.2 Secondary Uses

• Improving our website functionality and user experience
• Personalizing your experience with our clinic
• Sending promotional offers and health-related information (with your consent)
• Conducting surveys and gathering feedback
• Analyzing trends to improve our services
• Complying with legal obligations

3.3 Marketing Communication

We will only send you marketing communications if you have opted in. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

4. How We Share Your Information

Your V Care values your privacy and shares your information only in the following circumstances:

4.1 Internal Sharing

• Among our dental professionals and support staff as necessary for your treatment
• With administrative staff for appointment scheduling and billing

4.2 External Sharing

• Healthcare Providers: With other healthcare providers if you authorize referral for specialized treatment
• Insurance Companies: With your insurance provider as required for claim processing (with your consent)
• Payment Processors: With secure payment gateways for transaction processing
• Legal Requirements: When required by law or court order
• Emergency Situations: In case of medical emergencies to provide necessary care

4.3 We Do Not Share

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your medical information is protected and confidential.

5. Data Security and Protection

Your V Care implements industry-standard security measures to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• SSL/TLS encryption for all data transmitted over our website
• Secure servers with firewall protection
• Role-based access controls for employee access to patient information
• Regular security audits and vulnerability assessments
• Secure disposal of physical records containing personal information
• Staff training on data protection and privacy practices

5.2 Limitation of Liability

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we commit to implementing and maintaining appropriate security measures.

6. Your Privacy Rights

Under Indian privacy laws, you have the following rights regarding your personal information:

6.1 Your Rights

• Right to Access: You have the right to request and obtain a copy of your personal information held by us
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your information, subject to legal obligations
• Right to Data Portability: You can request your information in a structured, portable format
• Right to Withdraw Consent: You can withdraw consent for processing of your information at any time
• Right to Opt-Out: You can opt-out of marketing communications and non-essential processing

6.2 Exercising Your Rights

To exercise any of these rights, please contact us at yourvcare@gmail.com or visit any of our clinic locations. We will respond to your requests within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

8. Data Retention

Your V Care retains personal and medical information for as long as necessary to provide services and comply with legal obligations. Patient medical records are typically retained for 5 years following the last treatment date in compliance with Indian healthcare regulations. You may request deletion of your information, subject to legal and clinical necessity to maintain records.

9. Third-Party Links

Our website may contain links to third-party websites. Your V Care is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

For pediatric patients under 18 years of age, parent or guardian consent is required for collection and processing of personal information. Our pediatric dental services comply with child protection and privacy standards.

11. Changes to This Privacy Policy

Your V Care may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of our website or services following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Acknowledgment

By using Your V Care's website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please do not use our website or services.